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2025 Ticketing Policy
Notice to Ticket Buyers
Admission Policy: Valid Ticket Required, one Person Per Ticket, non-transferable after entry.
Refund and Exchange Policy: All ticket sales are final, non-refundable, and non-exchangeable.
Lost or Stolen Tickets: If a ticket is lost, defaced, or stolen, the Organizer will not reissue or replace it and bears no responsibility for its loss. Ticket Authenticity: Tickets purchased through ComplexCon Ticketing channel and its official agents, are valid. The Organizer cannot guarantee the authenticity of tickets bought from unauthorized sources, and counterfeit tickets will not be honored.
Personal Information: No change of submitted information (e.g., email address) is allowed upon completing a transaction.
Ticket Sales: In the event of any dispute arising from ticket sales or promotions related to 'COMPLEXCON Hong Kong,' the decision of the event Organizer shall be final and binding.
Customer Service: For inquiries related to transactions, please email info@complexconhk.com
Ticketing: Ticket booking, delivery, and re-issuance are governed by the terms and conditions of ComplexConHK.
Event Terms for Ticket Holders: Ticket holders are required to comply with all rules and regulations of the venue, AsiaWorld-Expo, as well as all local laws.
Extreme weather or unforeseen circumstances: In the event of adverse weather conditions or unforeseen circumstances, attendees are required to check COMPLEXCON Hong Kong's official Instagram account for the latest event updates and arrangements.
Admission Arrangement
Photography and Recording: Unauthorized photography, filming, or recording is prohibited within the event hall.
• Bags and Personal Items: Bag searches will be conducted upon entry. Items exceeding specified dimensions (38 cm x 30 cm x 20 cm) must be stored at designated storage counters or self-service lockers. Organizer is not responsible for any damage to personal items or for any lost or stolen items. Attendees are encouraged not to bring bags or backpacks into the event hall.
• Rules and Regulations: The ticket holder agrees to abide by all applicable rules and regulations of AsiaWorld-Expo, the event Organizer, and the official ticketing agent, as amended from time to time without notice. Payment for a ticket shall be deemed as express acceptance of the terms and conditions herein and made a part hereof.
• Late Entry: Latecomers may be admitted during suitable breaks in the event but are not guaranteed entry if they arrive late.
• Seating and Standing Areas: No standing on chairs, and no waiting in staircases or circulation corridors.
• Crowd Control and Security Screening: Security wristbands must be worn by all attendees for crowd control and contingency management, if applicable. All attendees may be required to pass through a handheld metal detector screening before entering the event hall, if applicable.
• Ticket Scanning for Re-entry: Tickets must be scanned prior to exiting the hall for re-entry. Failure to scan will result in denied re-entry, with no refunds provided.
• Standing Zone Restrictions: Admission to standing zones is restricted to individuals aged 12 or above with a minimum height of 140 cm.
Event Terms and Conditions
1. General ProvisionsChanges to Event: The Event may be subject to change based on the circumstances existing at the time. The Event Organizer, its authorized agents, and AsiaWorld-Expo Management Ltd. (AWEM) reserves the right to amend these arrangements without prior notice.Final Decision on Disputes: The decision made by AWEM and/or the event Organizer with respect to any disputes related to the event shall be final and binding.
2. Accessibility and Wheelchair ProvisionsWheelchair Seat Tickets: Wheelchair seat tickets are designated for individuals dependent on wheelchairs for mobility and their accompanying minders. Each wheelchair user may purchase one minder ticket. Proof of mobility difficulties, such as a "Registration Card for People with Disabilities" (Physical Disability) or other valid medical documentation, must be presented upon request by AWEM during admission. Admission will be refused without refund for non-wheelchair users or those accompanying non-wheelchair users holding wheelchair or minder tickets. Assistance for Wheelchair Users: Wheelchair users with tickets may contact AWEM (+852-3606 8888) for admission assistance and are advised to arrive at the venue with sufficient time for entry.
3. Safety and Conduct Regulations
Prohibited Items and Actions:
Smoking: Smoking is prohibited inside AsiaWorld-Expo.
Food and Beverages: Outside food and beverages are not allowed on the premises.
Restricted Items: The following items are strictly prohibited within the venue: selfie sticks, glass bottles, any lighter-than-air or inflated objects (e.g., balloons), hazardous materials, weapons, aerosol cans, sharp objects, fireworks, pyrotechnics, laser devices, gambling devices, speakers or any loud audio device, and remote-controlled devices such as drones.
Illegal Substances: Possession or use of illegal drugs is prohibited and will be reported to authorities.
Animal Policy: Animals are not allowed, except for registered guide dogs with prior written consent from AWEM.
Unauthorized Merchandise: Selling or distributing unauthorized merchandise is strictly prohibited. Attendees shall forfeit the right to any unauthorized merchandise which shall be confiscated by AWEM or the Organizer
Strobe Lighting and Smoke Effects: Performances may include strong strobe lighting and smoke effects. Attendees are encouraged to inform medical staff or security if they feel unwell or in need of assistance.
4. Ticketing RulesTicket Re-entry and Scanning: Tickets must be scanned prior to exiting the hall for re-entry. Failure to scan may result in being denied re-entry, with no refunds provided.
Age and Height Restrictions for Standing Zones: Access to standing zones is restricted to individuals aged 12 or above with a minimum height of 140 cm.
Ticket Scalping: Resale or unauthorized sharing of tickets is prohibited, and AWEM reserves the right to void any tickets used for commercial purposes and to deny admission to any attendee who violates this provision.
5. Intellectual Property Copyrights and Recordings: All copyrights related to the event including but not limited to any performance are owned by the Organizer. Uploading any recordings from personal devices to private social media accounts may constitute a copyright violation and is strictly prohibited for commercial purposes.
6. Other ProvisionsNo Guarantee of Unobstructed View: AWEM, as the venue provider, does not guarantee that the participant’s view will be entirely unobstructed.
Language of Notice: In case of any inconsistency or ambiguity between the English and Chinese versions of this notice, the English version shall prevail.Disruptive Behavior: AWEM and the Organizer reserves the right to remove any person who exhibits behavior that is inappropriate, illegal or disruptive to other attendees as well as the exhibitors at the event. Attendees may not play music in the venue and shall not engage in any illegal activity on the premises.
2025 Ticketing Policy
售票須知
入場政策：憑有效門票入場，每人一票，入場後不可轉讓。
退款及換票政策：所有門票一經出售，概不退款或更換。
遺失或被竊門票：如門票遺失、污損或被盜，主辦方將不會重新發行或更換，並對其損失不承擔任何責任。
門票真偽：透過 ComplexCon 售票渠道及其官方代理購買的門票為有效門票。主辦方無法保證從非授權渠道購買的門票的真實性，並且假票將不予承認。個人資料：交易完成後，提交的資料（如電子郵件地址）不得更改。
門票銷售：如因「COMPLEXCON Hong Kong」門票銷售或推廣活動引起任何爭議，主辦方的決定將為最終且具約束力。
客戶服務：有關交易查詢，請電郵至 ticketing@complexconhk.com。
門票規範：門票預訂、配送及重新發行均受 ComplexConHK 的條款與條件約束。
入場者活動條款：入場者必須遵守 AsiaWorld-Expo 場地的所有規則及當地法律。
惡劣天氣或不可預見情況：如遇惡劣天氣或不可預見的情況，請關注 COMPLEXCON Hong Kong 官方 Instagram 賬號，以獲取最新活動資訊與安排。
入場安排
拍攝和錄製：在場內禁止未經授權的拍攝、錄影或錄音。
包袋和個人物品：進場時將進行包袋檢查。超過指定尺寸（38 厘米 x 30 厘米 x 20 厘米）的物品必須存放在指定儲物櫃或自助儲物櫃內。主辦方不負責個人物品的損壞或遺失，並建議觀眾不要攜帶包袋或背包進入活動場內。
規則和規定：持票人同意遵守 AsiaWorld-Expo、活動主辦方及官方售票代理的所有規則和規定，並隨時可能進行更改而不另行通知。購票即表示明確接受本條款和條件，並視為其中一部分。
遲到入場：遲到者可在適當的活動間隙入場，但遲到者無法保證入場。
座位和站立區域：不得站在椅子上，不得在樓梯或流通走廊內停留。
人群控制和安全檢查：為了人群控制和緊急管理，如有需要，所有觀眾需佩戴安全腕帶，並可能在入場前接受手持金屬探測器的檢查。
重新入場掃描：離場前必須掃描門票方可再次入場。如未掃描，將無法再次入場，且不提供退款。
站立區限制：站立區僅限 12 歲或以上且身高至少 140 厘米的個人入場。
活動條款與條件
一般條款活動變更：活動可能根據當時情況進行更改。活動主辦方、其授權代理及 AsiaWorld-Expo 管理有限公司（AWEM）保留隨時修訂這些安排的權利，恕不另行通知。爭議最終決定：AWEM 和/或活動主辦方對活動相關的任何爭議的決定為最終且具約束力。
無障礙和輪椅服務輪椅座位門票：輪椅座位門票專為依賴輪椅行動的個人及其陪同人員設計。每位輪椅使用者可購買一張陪同人員的門票。入場時 AWEM 可能要求提供行動困難的證明，如《殘疾人士登記證》（身體殘疾）或其他有效醫療文件。非輪椅使用者或陪同非輪椅使用者持有輪椅或陪同人員門票者將被拒絕入場且不予退款。
輪椅使用者協助：持票的輪椅使用者可聯繫 AWEM (+852-3606 8888) 以獲取入場協助，並建議提前抵達場地。
安全與行為規範禁止攜帶的物品及行為：
吸煙：場內禁止吸煙。
食物和飲品：場內禁止攜帶外來食物和飲品。
限制物品：以下物品禁止帶入場地：自拍棒、玻璃瓶、任何輕於空氣的物品（如氣球）、危險物品、武器、氣霧罐、尖銳物品、煙火、激光裝置、賭博器具、音箱或任何高音量音響設備、以及遙控設備如無人機。
違禁物品：禁止持有或使用違禁藥物，違者將被報告給當局。
動物政策：除經 AWEM 書面同意的導盲犬外，禁止攜帶動物。
未授權商品：禁止銷售或分發未授權商品。持有未授權商品的參加者將喪失該商品的所有權，AWEM 或主辦方將予以沒收。
強烈燈光與煙霧效果：演出中可能包含強烈的燈光閃爍和煙霧效果。如有不適，建議觀眾告知醫務人員或安全人員。
門票規範門票重新入場及掃描：離場前必須掃描門票以便重新入場。如未掃描，將無法再次入場，且不予退款。
站立區年齡及身高限制：站立區僅限 12 歲或以上且身高至少 140 厘米的個人入場。
門票倒賣：禁止轉售或未經授權的分享門票，AWEM 保留取消任何被商業用途使用的門票的權利，並拒絕入場。
知識產權版權與錄影：活動的所有版權（包括但不限於任何表演）均屬於主辦方所有。將任何個人設備的錄影上傳至私人社交媒體帳戶可能構成版權侵權，並嚴禁用於商業用途。
其他條款無遮擋視野的保證：作為場地提供者，AWEM 不保證參加者的視線完全不被遮擋。
通知語言：若英文版本與中文版本有任何不一致或歧義，以英文版本為準。
擾亂行為：AWEM 和主辦方保留權利驅逐任何表現出不當、非法或擾亂其他觀眾和展商行為的人。觀眾不得在場地內播放音樂，並不得從事任何非法活動。