Ticketing Terms and Conditions

Platform Usage

Notice to Ticket-Buyers

Admission Policy: Valid Ticket Required, one Person Per Ticket.
Children Admission Policy:
- Each ticket holder can bring a maximum of two children below100cm in height for free admission to the Complex Marketplace.
- Children below 100cm in height are granted free admission to Complex Marketplace, but they must be accompanied by a parent or guardian with a valid ticket.
-Tickets are required for all children for CONCERT admission.
Refund and Exchange Policy: All ticket sales are final, non-refundable, and non-exchangeable.
Ticket Authenticity: Only tickets purchased through the official ComplexCon Ticketing channel and its authorized agents, shall be honored. The Organizer cannot guarantee the authenticity of tickets bought from unauthorized sources. Counterfeit tickets will not be honored.
Lost or Stolen Tickets: If a ticket is lost, defaced, or stolen, the Organizer will not reissue or replace it and bears no responsibility for its loss.
Personal Information: No change of submitted information (e.g., email address) is allowed following the purchase of a ticket.
The Organizer shall not be held responsible for any failure to deliver a ticket to attendees as a result of incorrect information provided by the attendee during the ticketing transaction or at any other time.
Ticket Sales: In the event of any dispute arising from ticket sales or promotions related to this Event, 'COMPLEXCON Hong Kong,' the decision of the event Organizer shall be final and binding.
Ticketing: All matters related to the purchase, and delivery of tickets to the Event shall be governed by these terms and conditions as well as the Event Terms and Conditions.
Customer Service: For inquiries related to this Event, contact our Customer Service at shop@complexchinese.com.
Event Terms for Ticket Holders: Ticket holders are required to comply with all rules and regulations of the venue, AsiaWorld-Expo, as well as all local laws.
Extreme weather or unforeseen circumstances: In the event of adverse weather conditions or unforeseen circumstances, attendees are required to check the Event’s official Instagram  account for the latest event updates and arrangements.
The Organizer reserves the right to update the terms without notice.

Admission Arrangement

Bags and Personal Items: Bag searches will be conducted upon entry. Items exceeding specified dimensions (38 cm x 30 cm x 20 cm) must be stored at designated storage counters or self-service lockers. Organizer is not responsible for any damage to personal items or for any lost or stolen items. Attendees are encouraged not to bring bags or backpacks into the event hall.
Crowd Control and Security Screening: Security wristbands must be worn by all attendees for crowd control and contingency management, if applicable. All attendees may be required to pass through a handheld metal detector screening before entering the event hall, if applicable.
Ticket Scanning for Re-entry: Tickets must be scanned prior to exiting the hall for re-entry. Failure to scan will result in denied re-entry, with no refunds provided.
Late Entry: Latecomers may be admitted during suitable breaks in the event but are not guaranteed entry if they arrive late.
Seating and Standing Areas: No standing on chairs, and no waiting in staircases or circulation corridors.
Standing Zone Restrictions: Admission to standing zones is restricted to individuals aged 12 or above with a minimum height of 140 cm.
Photography and Recording: Unauthorized photography, filming, or recording is prohibited within the event hall.
Rules and Regulations: The ticket holder agrees to abide by all applicable rules and regulations of AsiaWorld-Expo, the event Organizer, and the official ticketing agent, as amended from time to time without notice. Payment for a ticket shall be deemed as express acceptance of the terms and conditions herein and made a part hereof.

Event Terms and Conditions

1. Safety and Conduct Regulations

- Prohibited Items and Actions:

Smoking: Smoking is prohibited inside AsiaWorld-Expo.
Food and Beverages: Outside food and beverages are not allowed on the premises.
Restricted Items: The following items are strictly prohibited within the venue: selfie sticks, glass bottles, any lighter-than-air or inflated objects (e.g., balloons), hazardous materials, weapons, aerosol cans, sharp objects, fireworks, pyrotechnics, laser devices, gambling devices, speakers or any loud audio device, and remote-controlled devices such as drones.
Illegal Substances: Possession or use of illegal drugs is prohibited and will be reported to authorities.
Animal Policy: Animals are not allowed, except for registered guide dogs with prior written consent from AWEM.
Unauthorized Merchandise: Selling or distributing unauthorized merchandise is strictly prohibited. Attendees shall forfeit the right to any unauthorized merchandise which shall be confiscated by AWEM or the Organizer
Strobe Lighting and Smoke Effects: Performances may include strong strobe lighting and smoke effects. Attendees are encouraged to inform medical staff or security if they feel unwell or in need of assistance.

2. Accessibility and Wheelchair Provisions

Wheelchair Seat Tickets: Wheelchair seat tickets are designated for individuals dependent on wheelchairs for mobility and their accompanying minders. Each wheelchair user may purchase one minder ticket. Proof of mobility difficulties, such as a "Registration Card for People with Disabilities" (Physical Disability) or other valid medical documentation, must be presented upon request by AWEM during admission. Admission will be refused without refund for non-wheelchair users or those accompanying non-wheelchair users holding wheelchair or minder tickets.
Assistance for Wheelchair Users: Wheelchair users with tickets may contact AWEM (+852) 3606 8888 for admission assistance and are advised to arrive at the venue with sufficient time for entry.

3. Intellectual Property

Copyrights and Recordings: All copyrights related to the event including but not limited to any performance are owned by the Organizer. Uploading any recordings from personal devices to private social media accounts may constitute a copyright violation and is strictly prohibited for commercial purposes.

4. General Provisions

Changes to Event: The Event may be subject to change based on the circumstances existing at the time. The Event Organizer, its authorized agents, and AsiaWorld-Expo Management Ltd. (AWEM) reserve the right to amend these arrangements without prior notice.
Final Decision on Disputes: The decision made by AWEM and/or the event Organizer with respect to any disputes related to the event shall be final and binding.

5. Other Provisions

No Guarantee of Unobstructed View: AWEM, as the venue provider, does not guarantee that the participant’s view will be entirely unobstructed.
Language of Notice: In case of any inconsistency or ambiguity between the English and Chinese versions of this notice, the English version shall prevail.
Disruptive Behavior: AWEM and the Organizer reserves the right to remove any person who exhibits behavior that is inappropriate, illegal or disruptive to other attendees as well as the exhibitors at the event. Attendees may not play music in the venue and shall not engage in any illegal activity on the premises.

6. Ticketing Rules

Ticket Re-entry and Scanning: Tickets must be scanned prior to exiting the hall for re-entry. Failure to scan may result in being denied re-entry, with no refunds provided.
Age and Height Restrictions for Standing Zones: Access to standing zones is restricted to individuals aged 12 or above with a minimum height of 140 cm.
Ticket Scalping: Resale or unauthorized sharing of tickets is prohibited, and AWEM reserves the right to void any tickets used for commercial purposes and to deny admission to any attendee who violates this provision.